Privacy Policy

Last updated: March 2026

Who we are

This website is operated by Hugo's Roof & Gutter Cleaning, a sole trader run by Richard Whittle, based in Skipton, North Yorkshire, BD23 2AS. You can contact us at richard@hugos.org.uk or by calling 07356 248558.

What data we collect

We collect information you voluntarily provide when you contact us for a quote — typically your name, address, email, and phone number. We use this information solely to respond to your enquiry and arrange work.

We also use Google Analytics (GA4) to understand how visitors use this website. This collects anonymised information such as pages visited, time on site, and general location (country/city level). It does not identify you personally.

Cookies

Google Analytics sets cookies on your device to distinguish visitors and track sessions. These are analytics cookies and are not used for advertising. By continuing to use this site you consent to these cookies being set. You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on.

How we use your data

• To respond to quote requests and arrange service visits
• To improve our website using anonymised analytics data
• We do not sell, rent, or share your personal data with third parties for marketing purposes

How long we keep your data

Enquiry information is kept for as long as necessary to complete the job and for any follow-up warranty purposes, typically no longer than 2 years. Analytics data is retained by Google for 14 months by default.

Your rights

Under UK GDPR you have the right to request access to, correction of, or deletion of your personal data. To exercise any of these rights, contact us at richard@hugos.org.uk.

Third-party services

We use Google Analytics, operated by Google LLC. Google's privacy policy is available at policies.google.com/privacy.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.